Service Operations Coordinator

2 weeks ago


Los Angeles, California, United States Ace Industries, Inc. Full time
Job Overview

Division: 142 - LAX-SVC

Position: Service Operations Coordinator

Reports To: Branch Manager

Employee Type: Full-time

Compensation: $20.00-$29.00 per hour

Role Purpose:

The Service Operations Coordinator plays a crucial role in overseeing all personnel and administrative elements related to the branch's overhead crane service operations. This position is responsible for managing diverse service requests from clients, necessitating a high level of efficiency and resourcefulness in dispatching technicians, processing orders, reviewing reports, and managing procurement activities. The Service Operations Coordinator is essential in providing support to both Ace team members and our clientele. Administrative responsibilities include assisting with HR functions, safety protocols, and fleet management.

Key Responsibilities:

  • Collaborate with Ace technicians and team members to address customer service requests.
  • Assess and recommend necessary repairs or inspections.
  • Maintain customer relationships by reviewing service requests, identifying solutions, and suggesting enhancements.
  • Build and sustain customer trust through timely responses, effective communication of issues, and prompt completion of tasks.
  • Review documentation for grammatical accuracy, regulatory compliance, and other critical information.
  • Conduct research on inspections using computer applications and manage recurring inspection renewals.
  • Confirm the completion of service tasks and process job invoices.
  • Perform HR, safety, and fleet administration tasks.
  • Exhibit professionalism in presentation, punctuality, appearance, and organization across all responsibilities.

Required Skills and Competencies:

  • Ability to thrive under pressure and meet deadlines.
  • Capability to work independently.
  • Strong analytical and problem-solving skills.
  • Exceptional communication abilities.
  • Outstanding customer service orientation.
  • Proficiency in computer applications, including Excel and Windows.
  • Strong computer literacy.
  • Commitment to quality and results.
  • Safety-conscious mindset.
  • Team-oriented approach.

Equipment Utilized:

Standard office equipment, including a cell phone, computer, multiple monitors, and various software applications.

Physical Requirements:

Light physical activity with the ability to sit for extended periods.

Work Environment:

Office-based work setting.

Work Schedule:

  • 45 hours per week.
  • 9-hour shifts, one shift per day.
  • Overtime as needed.
Company Overview

Ace Industries, Inc., established in 1932, stands as one of the largest and most diversified providers of overhead crane and hoist distribution, manufacturing, and service solutions in the United States. With fully stocked warehouses, service centers, and sales offices across 25 locations nationwide, Ace offers a comprehensive range of material handling products through its e-commerce platform. This includes technical resources that empower users to source repair parts and accessories for essential infrastructure equipment, supporting the backbone of our nation's operations.



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