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IT Operations Coordinator
2 months ago
Overview:
Rails, a prominent global lifestyle brand, is enhancing its IT department and is in search of an IT Coordinator. This role is pivotal in ensuring the seamless functionality of our IT systems, which encompasses troubleshooting for both Windows and Mac platforms, network oversight, and performance enhancement. The IT Coordinator will collaborate with diverse teams to address their IT requirements, manage technological resources, and deliver technical assistance to staff members. The ideal candidate will possess a robust technical foundation, outstanding problem-solving capabilities, and the proficiency to juggle multiple responsibilities effectively.
Key Responsibilities:
1. Employee Support and Troubleshooting:
- Deliver technical assistance for Windows and Mac operating systems, covering installation, configuration, and troubleshooting.
- Support users with software and hardware challenges, ensuring minimal disruption and prompt resolution of issues.
- Oversee and refresh computer systems, guaranteeing all devices operate with the latest software and security updates.
2. Network Monitoring and Optimization:
- Supervise network performance to proactively identify and rectify issues.
- Diagnose network complications, including connectivity, latency, and security matters.
- Enhance network efficiency by configuring and maintaining devices such as routers, switches, and firewalls.
- Safeguard network integrity by implementing and managing suitable security measures and protocols.
3. General IT Coordination:
- Oversee and coordinate IT resources, encompassing hardware, software, and peripheral devices.
- Maintain a comprehensive inventory of all IT assets, ensuring accurate documentation and tracking.
- Assist in the strategizing and execution of IT projects, ensuring timely and budget-compliant completion.
- Formulate and uphold IT policies and procedures, ensuring adherence to organizational standards.
- Provide training and support to employees regarding IT systems and applications.
4. Collaboration and Communication:
- Engage with various departments to comprehend their IT needs and deliver suitable solutions.
- Communicate effectively with stakeholders, offering updates on IT projects and challenges.
- Coordinate with external vendors and service providers to ensure prompt and effective delivery of IT services.
5. Continuous Improvement:
- Stay informed about the latest technological trends and advancements, recommending enhancements and upgrades to the IT infrastructure.
- Participate in ongoing training and professional development to elevate technical skills and knowledge.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- Demonstrated experience as an IT Coordinator or in a comparable role.
- In-depth knowledge of Windows and Mac operating systems.
- Experience in network monitoring, troubleshooting, and optimization.
- Familiarity with network security practices and protocols.
- Exceptional problem-solving and analytical abilities.
- Strong organizational and multitasking skills.
- Effective communication and interpersonal capabilities.
- Relevant certifications (e.g., CompTIA Network+, CCNA) are advantageous.
Working Conditions:
- Office environment with occasional requirements to work outside regular business hours to address urgent issues.
- Some physical effort may be required for tasks such as lifting and moving IT equipment.