Customer Service Associate

2 weeks ago


Los Angeles, California, United States Bridgestone Retail Operations Full time
Company Overview

Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 individuals across North America. With more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leader in tire and automotive service sales, generating over $3 billion annually.

At Bridgestone, every team member is valued and plays a crucial role in our mission to "Serve Society with Superior Quality." We offer competitive compensation along with formal training, performance incentives, paid time off, comprehensive healthcare plans for both full-time and part-time employees, and a 401(k) plan to secure your financial future.

We believe that our employees can only deliver exceptional service when they feel supported and are able to bring their authentic selves to work. Our commitment to diversity ensures that we welcome various perspectives, fostering a workplace that reflects the communities we serve.


Job Category

Retail

Position Summary

This dynamic role focuses on addressing customer needs both in-person and over the phone.

Utilize your communication skills to clarify warranty options, coordinate time commitments between technicians and customers, manage checkout processes, and promote products and services effectively.


Pay Range:
$24.70

Responsibilities
  • Address customer inquiries in person and via phone.
  • Communicate warranty options clearly to customers.
  • Establish and manage time commitments between technicians and customers.
  • Oversee checkout procedures and actively promote products and services.

Minimum Qualifications
  • High School Diploma or equivalent.
  • Two years of experience in consumer retail sales.
  • Strong communication skills to assist customers with sales and complaints, ensuring retention and loyalty.
  • Problem-solving abilities related to customer issues.
  • A valid automobile driver's license and the ability to operate customer and company vehicles.

Completion and maintenance of all required Firestone Complete Auto Care training modules is mandatory for this position.

Our Crew Knows Benefits

  • Health benefits commence on the first day of employment for all full-time employees.
  • Paid vacation and holidays.
  • On-the-job training and company-sponsored ASE certifications.
  • Tuition reimbursement program.
  • 401(k) matching.
  • Vision and dental coverage.
  • On-demand pay (daily pay) program available.

Our Values Give Back To You

Professional Development:
We provide resources to help you advance in your career, regardless of your current position.

Community & Involvement:
We take pride in engaging with our local communities and contributing positively where we can.

Integrity & Teamwork:
Our teams thrive on a family-like atmosphere and a commitment to doing things right, always.

Bridgestone is an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.



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