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Customer Service Associate
2 months ago
Bridgestone Retail Operations (BSRO) is a segment of Bridgestone Americas, employing over 22,000 team members across North America. With more than 2,200 company-owned outlets, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO stands as a leader in tire and automotive service sales, exceeding $3 billion.
At Bridgestone, every role is vital. As a representative of our esteemed brand, you become an integral part of our mission to "Serve Society with Superior Quality." We offer competitive compensation along with a range of benefits to support your career growth.
We prioritize creating an inclusive environment where all employees can thrive. We believe that diverse perspectives enhance our service quality and foster innovation. Join us in building a team that reflects the diversity of the communities we serve.
Job Category
Retail
Position Summary
This dynamic role involves addressing customer needs both in-person and over the phone.
Utilize your communication expertise to clarify warranty options, coordinate schedules between technicians and customers, manage checkout processes, and promote our products and services.
Compensation:
$24.70 per hour
Key Responsibilities
- Address customer inquiries in person and via phone.
- Communicate warranty options effectively.
- Coordinate time commitments between technicians and customers.
- Oversee checkout procedures and promote products and services.
Minimum Qualifications
- High School Diploma or equivalent.
- 2 years of experience in consumer retail sales.
- Strong communication skills to assist customers with sales and complaints, ensuring retention and loyalty.
- Problem-solving skills related to customer issues.
- Valid driver's license and ability to operate both customer and company vehicles.
Completion and maintenance of all required training courses and modules for this position are mandatory.
Our Benefits- Health benefits effective from day one for all full-time employees.
- Paid time off and holidays.
- On-the-job training and company-sponsored ASE certifications.
- Tuition reimbursement opportunities.
- 401(k) matching program.
- Vision and dental coverage.
- Daily pay program available.
Our Commitment to You
Professional Development:
- We provide resources to help you advance your career, regardless of your current position.
Community Engagement:
- We take pride in our involvement with local communities and strive to give back wherever possible.
Integrity and Teamwork:
- Our teams operate with a family-like atmosphere and a commitment to doing things right.
Bridgestone is an Equal Employment Opportunity / Affirmative Action employer. We are committed to considering all individuals for employment without regard to age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.
