Retail Client Relations Associate
2 weeks ago
Position Overview: The role of a Retail Client Relations Associate is crucial for the operational success of our retail locations. This position involves engaging with both wholesale and retail clientele to assess their requirements, address inquiries regarding Sherwin-Williams offerings, and propose suitable solutions. Associates are expected to efficiently resolve customer issues and guarantee optimal client satisfaction while keeping abreast of product features and upholding the high quality and aesthetic standards of our merchandise and store.
Key Responsibilities:
- Deliver exceptional customer satisfaction through outstanding sales service.
- Assist customers both in-person and via phone by identifying their needs and presenting relevant products and services.
- Establish and nurture productive trust-based relationships with wholesale and retail clients.
- Accurately process sales transactions in accordance with established policies and procedures.
- Consistently meet and strive to exceed monthly, quarterly, and annual sales targets.
- Maintain accurate work order documentation and product formulas.
- Retrieve appropriate products from the sales floor or storage area.
- Mix and tint products to meet customer specifications as required.
- Restock shelves and organize displays effectively.
- Ensure cleanliness of store equipment.
- Assist with loading and unloading delivery vehicles.
- Support delivery operations as necessary.
- Keep assigned areas in-stock and visually appealing.
- Stay informed about products available and discuss options with customers.
- Adhere to inventory management protocols.
- Propose strategies to enhance sales performance.
Minimum Qualifications:
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
- Must be capable, with or without reasonable accommodation, of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- If currently employed by Sherwin-Williams, must have received at least a "meets expectations" (3) rating on the most recent performance evaluation.
- If currently employed by Sherwin-Williams, must have completed all required HR Cloud eLearning courses for the current position.
Preferred Qualifications:
- Possess a valid, unrestricted Driver's License.
- Hold at least a High School diploma or GED.
- Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
- Previous experience in selling paint and related products is advantageous.
- Experience operating tinting and mixing equipment is preferred.
- Ability to read, write, comprehend, and communicate in more than one language is beneficial.
- Proficiency in reading, writing, comprehending, and communicating in Spanish is a plus.
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