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Client Engagement Specialist

2 months ago

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ABOUT US

Relation Insurance is a premier, forward-thinking organization dedicated to excellence and passionate about providing innovative solutions to our clients. As a significant player in the insurance sector, we take pride in our vibrant culture, collaborative atmosphere, and relentless pursuit of success. With a rich legacy and a promising future, we are on the lookout for outstanding individuals to join our team and contribute to our ongoing success.

OUR IDEAL CANDIDATE

We are in search of individuals who possess a strong ambition for success, a commitment to continuous improvement, and the capability to consistently deliver outstanding results for the role of Client Service Specialist. As a vital member of our team, you will be instrumental in facilitating daily client interactions. This role presents an exciting opportunity to provide exceptional service to both internal and external clients, business partners, and vendors, while working alongside a highly skilled and diverse team. You will have the chance to foster innovation in a dynamic and supportive environment.

A DAY IN THE LIFE
  • Act as the primary administrative processor.
  • Establish professional relationships with all clients and demonstrate a clear understanding of their core business.
  • Assist in managing client expectations and service commitments while anticipating their needs.
  • Quickly identify and resolve basic client service challenges.
  • Support account management personnel by addressing basic client inquiries when the account manager is unavailable.
  • Serve as the ambassador of Relation culture to clients, visitors, and team members through professional and courteous communication.
QUALIFICATIONS FOR SUCCESS
  • High School diploma or equivalent.
  • Proficient in Microsoft Office Suite.
  • Ability to quickly learn and adapt to new technologies and software.
  • Strong customer service skills with a focus on delivering exceptional service and building lasting relationships.
  • Excellent communication and interpersonal skills, enabling effective interaction with internal and external clients, business partners, and insurance carriers.
  • Detail-oriented and highly organized, capable of managing multiple tasks and prioritizing effectively.
  • 2+ years of experience in account service, with preference for candidates with commercial and/or personal insurance product experience.
  • Property & Casualty license from state of domicile preferred; however, the ability to obtain your insurance license within 90 days of hire is required.
WHY JOIN RELATION?
  • Competitive compensation.
  • A safe and healthy work environment supported by a comprehensive benefits program, including family health and wellness initiatives, 401K, employee assistance programs, paid time off, paid holidays, and more.
  • Opportunities for career advancement and professional development.
  • Paid training and continuing education to obtain and maintain your insurance license.
Note: The above description is not exhaustive of the full position details.

Relation Insurance Inc. is an equal opportunity employer, providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role considers various factors in compensation decisions, including skill sets, experience, training, licensure, certifications, and other business needs. The disclosed range estimate has not been adjusted for geographic differentials associated with the location of the position. At Relation, it is uncommon for an individual to be hired at or near the top of the range for their role, as compensation decisions depend on the specific facts and circumstances of each case. A reasonable estimate of the current range is provided within this posting.

Participation in a discretionary annual incentive program may also be available, subject to the program's governing rules, where awards depend on various factors, including individual and organizational performance.

$ $32.21