Clinical Patient Relations Associate

2 weeks ago


Bryan, Texas, United States Baylor Scott & White Healthcare Full time
Become a Vital Part of Our Healthcare Team

The Patient Services Specialist plays a crucial role in delivering top-notch administrative assistance within a medical office or clinic setting, ensuring that patients receive exemplary, centered care. This position encompasses a variety of responsibilities, including managing patient interactions, facilitating check-in and check-out processes, coordinating schedules, verifying insurance details, and handling phone communications.

Primary Duties:
  • Facilitate patient check-in and check-out processes, manage scheduling, and verify insurance coverage.
  • Coordinate follow-up appointments and referrals as needed.
  • Gather and confirm insurance details during patient registration.
  • Process payments for services rendered and accurately record charges.
  • Address phone inquiries and provide essential information to patients.
Essential Qualifications:
  • Excellent communication and active listening abilities.
  • Proficient data entry and computer skills.
  • Capability to maintain composure and professionalism in a dynamic environment.
Employee Benefits:
  • Comprehensive health and welfare benefits.
  • 401(k) retirement savings plan with employer matching.
  • Tuition reimbursement and paid time off accrual.


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