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Customer Service Associate

2 months ago

Bryan, Texas, United States Relation Insurance Inc Full time
ABOUT US

Relation Insurance is a premier, forward-thinking organization dedicated to excellence and passionate about providing innovative solutions to our clientele. As a significant contributor in the insurance sector, we take pride in our vibrant culture, collaborative atmosphere, and relentless pursuit of success. With a rich legacy and a promising future, we are in search of outstanding individuals to join our team and contribute to our ongoing development and achievements.

POSITION OVERVIEW

We are on the lookout for individuals who possess a strong ambition for success, a zeal for continuous improvement, and the capability to consistently deliver outstanding results to take on the role of Client Service Specialist. As a vital member of our team, you will be instrumental in facilitating daily client interactions. This role presents an exciting opportunity to offer exceptional service to both internal and external clients, business partners, and vendors, while working alongside a highly skilled and diverse team. You will have the chance to foster innovation in a dynamic and supportive environment.

A DAY IN THE LIFE
  • Act as the primary administrative contact for client interactions.
  • Build and maintain professional relationships with all clients, demonstrating a clear understanding of their core business.
  • Assist in managing client expectations and service commitments while anticipating their needs.
  • Quickly identify and resolve basic client service challenges.
  • Support account management personnel by addressing fundamental client issues in their absence.
  • Represent Relation culture to clients, visitors, and team members through professional and courteous communication.
QUALIFICATIONS FOR SUCCESS
  • High School diploma or equivalent.
  • Proficient in Microsoft Office Suite.
  • Ability to quickly learn and adapt to new technologies and software.
  • Strong customer service skills with a focus on delivering exceptional service and building lasting relationships.
  • Excellent communication and interpersonal skills, capable of effectively engaging with internal and external clients, business partners, and insurance carriers.
  • Detail-oriented and highly organized, able to manage multiple tasks and prioritize effectively.
  • 2+ years of experience in account service, with preference for candidates with commercial and/or personal insurance product experience.
  • Property & Casualty license from state of domicile preferred; however, candidates must be able to obtain their insurance license within 90 days of hire.
WHY JOIN RELATION?
  • Competitive compensation.
  • A safe and healthy work environment supported by a comprehensive benefits program, including family health and wellness initiatives, 401K, employee assistance programs, paid time off, paid holidays, and more.
  • Opportunities for career advancement and professional development.
  • Paid training and continuing education to obtain and maintain your insurance license.
Note: The above description is not exhaustive of the full position responsibilities.

Relation Insurance Inc. is an equal opportunity employer, providing equal employment opportunities to all employees and applicants for employment while prohibiting discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role considers various factors, including skill sets, experience, training, licensure, certifications, and other business needs. The disclosed range estimate has not been adjusted for geographic differentials associated with the position's location. At Relation, it is uncommon for an individual to be hired at or near the top of the range for their role, and compensation decisions depend on the specific facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

Participation in a discretionary annual incentive program may also be available, subject to the program's governing rules, where an award, if any, depends on various factors, including individual and organizational performance.

$ $32.21