Client Relationship Manager

2 weeks ago

Miami, United States Visa Full time
Company Overview

Visa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion secure payment transactions annually across more than 200 countries and territories. Our vision is to unite the world through the most innovative, convenient, reliable, and secure payment network, empowering individuals, businesses, and economies to prosper while driven by a shared mission - to uplift everyone, everywhere by being the premier choice for payment solutions.

Join us and make a meaningful impact in a purpose-driven industry. Experience the essence of Life at Visa.

Position Overview

The Visa Money Movement Solutions (MMS) Global Accounts Group is dedicated to managing the highest revenue-generating global accounts within our suite of products and services. Our objective is to deliver outstanding support to this select group of clients while introducing cutting-edge offerings that provide significant value and enhance user satisfaction, addressing the evolving demands for payment and related services in the realm of money movement. The team is committed to deploying innovative technologies that secure Visa money movement transactions worldwide. We seek individuals who are passionate about customer engagement, innovation, and delivering exceptional user experiences tailored to specific market needs. Success in this role hinges on strong communication abilities, a solid understanding of payment solutions, and a commitment to advancing Visa's expanding money movement services for our key clients.

An Account Service Manager, also recognized as a Customer Success Manager, plays a vital role in nurturing relationships with key clients for Visa Money Movement Solutions. This position ensures client satisfaction with our offerings and actively works to enhance any areas of concern. Responsibilities typically encompass managing a portfolio of global accounts, achieving revenue goals, fostering relationships, and addressing any client inquiries or issues.

Key Responsibilities:
  • Maintain and enhance client relationships, serving as the primary liaison and coordinating with various departments to meet client requirements.
  • Identify new business opportunities to expand accounts through upselling or cross-selling products and services.
  • Support contract negotiations to ensure mutually beneficial terms that satisfy both client and company needs.
  • Play a pivotal role in client retention by ensuring high levels of satisfaction and promptly resolving any issues that arise.
  • Assist in developing strategies to enhance client services, drive sales growth, and effectively manage client portfolios.
  • Utilize reports to monitor progress, analyze performance, and inform future strategies.
  • Collaborate closely with sales, marketing, and product teams to ensure alignment with client expectations and needs.
Qualifications

Basic Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field AND a minimum of five (5) years of relevant experience. OR
  • Master's degree in Business Administration, Marketing, Communications, or a related field AND a minimum of three (3) years of relevant experience. OR
  • A minimum of eight (8) years of directly related experience.
Preferred Qualifications:
  • 3+ years of experience in sales, customer service, or a related role within the financial services sector.
  • Strong communication and interpersonal skills are essential for building client relationships, negotiating contracts, and collaborating with internal teams.
  • Excellent critical thinking skills to effectively address any issues with client accounts.
  • A solid understanding of Visa's money movement products or services is advantageous.
  • Must be proactive, detail-oriented, and organized, with the ability to manage time effectively and prioritize tasks.
  • Familiarity with or a willingness to learn specific software or technologies, such as CRM systems.
Additional Information

Work Hours: Varies based on departmental needs.

Travel Requirements: This role may require travel up to 10% of the time.

Mental/Physical Requirements: This position will be conducted in an office environment, requiring the ability to sit and stand at a desk, communicate in person and via telephone, and frequently operate standard office equipment, including computers and telephones.

Visa is an Equal Employment Opportunity Employer. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider qualified applicants with criminal histories in accordance with applicable local laws.

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