Client Services Representative
4 weeks ago
As a Client Services Representative at Canon Solutions America, Inc., you will play a critical role in ensuring the smooth operation of our print production and copy center services. This position requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.
Main Responsibilities:
- Respond promptly to management and client requests via various communication channels.
- Provide excellent customer service and communicate effectively with clients and staff.
- Contribute to the creation and maintenance of the Site Procedure Guide to ensure accurate recording of account processes.
- Oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements.
- Communicate and train team members on changes to workflow or procedure.
- Manage daily and monthly records on service activity.
- Participate in client meetings and serve as the main point of contact for daily activity, as needed.
- Perform a range of tasks, including copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse management, and file room/records file services, depending on the assigned location.
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Be prepared to adapt to changing site responsibilities and location coverage based on client and division needs.
Key Skills and Qualifications:
- Prior experience in a customer service environment.
- Good computer skills and technical knowledge.
- Ability to multitask and prioritize tasks to meet deadlines.
- Excellent customer service and communication skills.
- Ability to work with minimal supervision and adapt to changing priorities.
- Valid driver's license and acceptable driving record, as well as the ability to lift up to 50lbs and spend extended periods standing, bending, walking, reaching, and pulling.
About Canon Solutions America, Inc.
Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With a focus on promoting professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
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