Customer Service Representative

3 weeks ago


Wellesley, Massachusetts, United States Needham Bank Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker. As a Personal Banker, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and promoting our bank's products and services.

Key Responsibilities

  • Provide a complete range of customer services, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts.
  • Promote bank products and contribute to referrals and resolving customer inquiries concerning accounts or other banking services.
  • Responsible for operational compliance and adherence to bank policies and procedures.
  • Gain full understanding and knowledge of the teller function.
  • Consistently deliver exceptional customer service.

Requirements

  • Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings.
  • Ability to lift 30 pounds.
  • Basic knowledge of keyboard and computer skills.
  • Ability to perform basic arithmetic operations with the use of a calculator.
  • Must have basic business acumen and professionalism.
  • Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated.
  • Must have reliable transportation.
  • Fluent in written and verbal English.
  • Willing to become a Notary Public in MA.
  • Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).

Education and Experience

  • High School Diploma or GED
  • Two plus years of teller or cash handling experience with accurate balancing record
  • Customer service experience and/or sales experience preferred

Working Conditions/Physical Demands

  • Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.



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