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Insurance Customer Service Representative

2 months ago

Wellesley, Massachusetts, United States Deland, Gibson Insurance Associates Inc. Full time

Deland, Gibson Insurance Associates Inc. is seeking a skilled Insurance Customer Service Representative to join our Personal Lines team.

This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong interest in the insurance industry.

Key Responsibilities:

  • Provide industry-leading customer service to clients
  • Work closely with Account Managers to ensure client needs are met
  • Assist with Certificates of Insurance, applications, cancellations, and other client needs
  • Learn and master our CRM system – Applied Epic
  • Communicate with carriers via phone and email to problem-solve

Requirements:

  • Bachelor's degree with a focus on insurance or a related field
  • Ability to be flexible in a fast-paced environment
  • Self-motivation and accountability to deliver results
  • An eye for detail and excellent written and verbal communication skills
  • Grit and organizational skills to complete detailed tasks
  • Team player, able to work with all levels of the organization effectively and efficiently

What We Offer:

  • Collaborative work environment
  • Work-Life Balance
  • Comprehensive time-off package including paid vacation, holidays, sick and PTO
  • Health Insurance, Dental, Vision, 401K and more
  • Hybrid schedule
  • Opportunity for continuing education, subsidized by DG

About Deland, Gibson:

Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.