Client Services Representative: Print Production/Copy Center

4 days ago


Wellesley Hills, Massachusetts, United States Canon Solutions America Full time
About the Role:

As a Client Services Representative with Canon Solutions America, you will play a vital role in delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments. Your primary responsibility will be to provide top-notch customer service, responding to customer requests, and resolving any issues that may arise.

Main Responsibilities:

  • Respond to customer inquiries and requests in a timely and professional manner.
  • Collaborate with the management team to ensure seamless execution of on-site work assignments.
  • Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Perform routine upkeep and basic maintenance of equipment.
  • Record and track customer inquiries and fulfillment of requests.
  • Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.

Key Skills:

  • Excellent customer service and communication skills.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Basic computer skills/technical knowledge.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.

About Canon Solutions America:

Canon Solutions America is a leading provider of enterprise, production, and large format printing solutions. We empower companies of all sizes to succeed by supplying market-leading solutions, supported by exceptional professional service offerings. Our company is committed to promoting professional innovation, nurturing efficiency, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.

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