Guest Services Representative

1 week ago


Wellesley Hills, Massachusetts, United States Compass Group, North America Full time
Job Summary

As a Guest Services Representative with Compass Group, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include checking guests in and out of the hotel, resolving guest challenges, and promoting hotel services and amenities.

Key Responsibilities:
  • Completes the registration/check-in process by inputting and retrieving information from a computer system, confirming pertinent information.
  • Ensures rooms and services are correctly accounted for within guest statement, properly accounting for services provided by the hotel.
  • Assists guests with check out payments or charges, accepts and records vouchers, credit, traveler's checks, and other forms of payment.
  • Balances and drops receipts according to accounting specifications.
  • Provides guests with information about the facility, services, and amenities.
  • Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.
  • Promptly answers the telephone and email inquiries, retrieves and forwards messages to/from guests, retrieves mail, packages, and facsimiles or other special items for customers as requested.
  • Fields and resolves guest complaints or escalates for resolution to appropriate department.
  • Assists guests in emergency situations.
  • Maintains adequate supplies and functional equipment at the Front Desk.
  • Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.

What We Offer:
  • Competitive hourly rate of $20.00
  • Free shift meals
  • Uniforms and laundering service available at select locations
  • Opportunities for career growth and development
  • A supportive and inclusive work environment

About Compass Group:
Compass Group is an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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