Guest Services Representative

4 weeks ago


Wellesley Hills, Massachusetts, United States Compass Group, North America Full time
Job Summary

As a Guest Services Representative with Compass Group, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include checking guests in and out of the hotel, resolving guest challenges, and promoting hotel services and amenities.

Key Responsibilities:
  • Completes the registration/check-in process by inputting and retrieving information from a computer system, confirming pertinent information.
  • Ensures rooms and services are correctly accounted for within guest statement, properly accounting for services provided by the hotel.
  • Assists guests with check out payments or charges, accepts and records vouchers, credit, traveler's checks, and other forms of payment.
  • Balances and drops receipts according to accounting specifications.
  • Provides guests with information about the facility, services, and amenities.
  • Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.
  • Promptly answers the telephone and email inquiries, retrieves and forwards messages to/from guests, retrieves mail, packages, and facsimiles or other special items for customers as requested.
  • Fields and resolves guest complaints or escalates for resolution to appropriate department.
  • Assists guests in emergency situations.
  • Maintains adequate supplies and functional equipment at the Front Desk.
  • Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.

What We Offer:
  • Competitive hourly rate of $20.00
  • Free shift meals
  • Uniforms and laundering service available at select locations
  • Opportunities for career growth and development
  • A supportive and inclusive work environment

About Compass Group:
Compass Group is an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

  • Wellesley Hills, Massachusetts, United States Compass Group, PLC Full time

    Key Responsibilities:• Check guests in and out of the hotel efficiently and professionally.• Resolve guest challenges and concerns in a timely and courteous manner.• Promote hotel services and amenities to guests, and upsell products as needed.• Maintain a high level of customer satisfaction and loyalty.Requirements:• Excellent communication and...


  • Wellesley, Massachusetts, United States Global Partners Full time

    About Global Partners LPWe are a leading provider of gasoline stations and convenience stores in the Northeast, with a strong commitment to delivering exceptional customer service and a safe, clean shopping environment.Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor to join our team. As a Guest Service Supervisor, you...


  • Wellesley Hills, Massachusetts, United States Canon Solutions America Full time

    About the Role:We are seeking a highly motivated and detail-oriented Client Services Representative to join our team at Canon Solutions America, Inc. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Your Impact:In this role, you will have the...


  • Wellesley Hills, Massachusetts, United States Compass Group, PLC Full time

    Key Responsibilities: Check guests in and out of the hotel efficiently. Resolve guest challenges and concerns throughout their stay. Promote hotel services and amenities to enhance the guest experience. Upsell products to guests to increase revenue opportunities.Essential Skills and Qualifications: Excellent communication and interpersonal skills. Ability to...


  • Wellesley, Massachusetts, United States Canon Solutions America Full time

    About the RoleWe are seeking a highly skilled Client Services Representative to join our team at Canon Solutions America. As a key member of our site operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our print production services.Main Responsibilities:Provide prompt and accurate...


  • Wellesley Hills, Massachusetts, United States Canon Solutions America Full time

    About the Role:As a Client Services Representative, you will play a critical role in delivering exceptional customer service and ensuring the prompt delivery of on-site work assignments. Your primary responsibility will be to provide timely and accurate reproduction of print requests, while also maintaining a high level of customer satisfaction.Main...


  • Wellesley Hills, Massachusetts, United States Canon Solutions America Full time

    About the Role:As a Client Services Representative with Canon Solutions America, you will play a vital role in delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments. Your primary responsibility will be to provide top-notch customer service, responding to customer requests, and resolving any issues that...


  • Wellesley, Massachusetts, United States Canon Solutions America, Inc. Full time

    About the RoleAs a Client Services Representative at Canon Solutions America, Inc., you will play a critical role in ensuring the smooth operation of our print production and copy center services. This position requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within...


  • Wellesley, Massachusetts, United States Deland, Gibson Insurance Associates Inc. Full time

    Deland, Gibson Insurance Associates Inc. is seeking a skilled Insurance Customer Service Representative to join our Personal Lines team.This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong interest in the insurance industry.Key Responsibilities:Provide industry-leading customer service to...


  • Wellesley Hills, Massachusetts, United States Winston Flowers Full time

    About Winston FlowersWinston Flowers is a family-owned company with a worldwide online presence and two state-of-the-art design studios. We have retail shops throughout the Greater Boston area and in Greenwich, Connecticut.Job ResponsibilitiesAs a Sales Specialist, you will provide outstanding customer service and contribute to sales volume growth in our...


  • Wellesley, Massachusetts, United States SWRG INC Full time

    Job Title: Food RunnerJob Summary:The Food Runner is a vital member of our restaurant team, responsible for delivering food orders to guests in a timely and courteous manner. This role requires excellent communication skills, attention to detail, and the ability to work well under pressure.Key Responsibilities:Deliver food orders to guests in a friendly and...


  • Wellesley, Massachusetts, United States California Pizza Kitchen Full time

    Take-out Server Job DescriptionAt California Pizza Kitchen, we are seeking a skilled and friendly Take-out Server to join our team.Key Responsibilities:Provide exceptional customer service and hospitality to every take-out guest.Take orders accurately and demonstrate menu knowledge.Pack orders with attention to detail and quality.Process various types of...


  • Wellesley, Massachusetts, United States Needham Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker. As a Personal Banker, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and promoting our bank's products and services.Key ResponsibilitiesProvide a complete range of customer...


  • Wellesley, Massachusetts, United States TD Bank Full time

    Key Responsibilities:• Engage in needs-based conversations to offer tailored financial solutions to customers.• Process transactions for customers, including account servicing and loan payments.• Maintain the integrity of Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs).• Adhere to safe deposit box...


  • Wellesley, Massachusetts, United States Babson College Full time

    Babson College Admission Ambassador ProgramWe are seeking enthusiastic and dedicated students to join our Admission Ambassador Program as campus tour guides. As a representative of Babson College, you will share your experiences and knowledge with prospective students, their families, and other campus visitors.Responsibilities:Lead campus tours, providing...


  • Wellesley, Massachusetts, United States Babson College Full time

    Babson College Admission Ambassador ProgramWe are seeking enthusiastic and dedicated students to join our Admission Ambassador Program as campus tour guides. As a representative of Babson College, you will share your experiences and knowledge with prospective students, their families, and other campus visitors.Responsibilities:Lead campus tours, providing...

  • Dining Room Manager

    4 weeks ago


    Wellesley Hills, Massachusetts, United States Unidine Full time

    Job OverviewThe Dining Room Manager will oversee the daily operations of our restaurant, ensuring exceptional customer service and a seamless dining experience. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesManage and train staff to ensure excellent customer...


  • Wellesley, Massachusetts, United States Qdoba Full time

    As a Team Member at Qdoba, you will be responsible for delivering exceptional guest experiences. Key responsibilities include enthusiastically greeting all guests, maintaining a positive attitude, and striving to exceed guest expectations. You will also be required to follow recipe and preparation guidelines, and work collaboratively with management to...


  • Wellesley, Massachusetts, United States SWRG INC Full time

    Job SummaryWe are seeking a highly skilled and personable Host/Hostess to join our team at SWRG INC in Wellesley. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless dining experience for our guests.Key ResponsibilitiesGreet guests warmly and...


  • Wellesley, Massachusetts, United States SWRG INC Full time

    Job SummaryWe are seeking a skilled and charismatic Host/Hostess to join our team at SWRG INC. As the first point of contact for our guests, you will be responsible for creating a warm and inviting atmosphere, ensuring a seamless dining experience.Key ResponsibilitiesGreet guests with a smile and a warm welcome, setting the tone for an exceptional dining...