Customer Service Representative

5 days ago


Frankfort, New York, United States TEKsystems Full time

**Job Title:** Contact Center Customer Service Representative

Location: Winston-Salem, NC

As a customer service representative at TEKsystems, you will be responsible for providing high levels of customer service to Tier I customers. You will work in a fast-paced call center environment, handling customer inquiries efficiently and effectively.

**Key Responsibilities:**

  • Answer, investigate, and/or initiate actions on customer inquiries
  • Meet quality standards within the call center
  • Work with all customer access channels (phone, web, chat, mail, fax, etc.)

**Requirements:**

  • High school diploma or equivalent required
  • 1+ year of experience in a customer service environment
  • Nice to have: 1+ year of experience in a call center customer service environment with high volume calls (60+ daily)
  • Nice to have: Experience working on an auto-dialer system

**Estimated Salary:** $16 per hour

The pay range for this position is $16.00 - $16.00. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include medical, dental & vision, critical illness, accident, and hospital insurance, 401(k) retirement plan, pre-tax and Roth post-tax contributions, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave).



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