Customer Service Representative

2 days ago


Frankfort, New York, United States TEKsystems Full time

About the Role:

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The Contact Center Customer Service Representative plays a pivotal role in establishing connections with clients, serving as the primary point of contact for Education Solutions customers. To excel in this position, one must adhere closely to established call strategies and efficiently complete telephone transactions in accordance with federal student loan regulatory policies and procedures.

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Key Responsibilities:

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  • \
  • Deliver exceptional customer service, meeting Tier I non-loan servicing standards\
  • Maintain quality standards within the call center\
  • Answer, investigate, and/or initiate actions on customer inquiries via various channels (phone, web, chat, mail, fax, etc.)\
  • Ensure timely follow-up to guarantee customer satisfaction\
  • Stay up-to-date with company products/services, technology, and call center practices/policies\
  • Participate in training sessions to enhance skills, performance levels, and personal development\
  • Collaborate with team members to promote center activities and job knowledge\
  • Consistently meet or exceed performance standards for service quality, accuracy, and volume\
  • Maintain adherence to established policies/procedures regarding shift, break, and meal schedules\
  • Follow call adherence policy and procedures\\[/ul]\

Desirable Qualities and Skills:

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  • \
  • Excellent interpersonal and motivational skills\
  • Innovative and self-motivated\
  • Able to work independently with minimal supervision\
  • Proficient in Microsoft Office software and computer technology\
  • Detail-oriented and analytical\
  • Effective problem-solving and conflict-resolution skills\
  • Ability to respond clearly and professionally to customer inquiries/complaints\\[/ul]\

About Our Offerings:

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This is a fully onsite position located in Winston-Salem, NC.

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Compensation Package:

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We offer a competitive salary range of $16.00 - $16.00 per hour, along with an attractive benefits package that includes medical, dental & vision coverage, Critical Illness, Accident, and Hospital insurance, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

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About TEKsystems:

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TEKsystems is a global leader in Full-Stack Technology Services, Talent Services, and real-world application. As a trusted partner, we collaborate with progressive leaders to drive transformation and growth.

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Our Commitment to Diversity and Inclusion:

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At TEKsystems, we are dedicated to fostering a culture of diversity and inclusion, where everyone has equal opportunities to grow and thrive. We celebrate individuality and believe in creating a workplace where all employees feel valued, respected, and empowered to contribute their best.



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