Contact Center Professional
7 days ago
The WesBanco contact center is seeking a highly skilled Contact Center Professional to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service via various communication channels, including phone, chat, and email.
Job Summary:
The Customer Service Representative will work closely with customers to respond to and resolve inbound requests related to bank products and services. This individual must possess excellent communication skills, both written and verbal, and be able to provide professional and courteous support to our customers.
Key Responsibilities:
- Learns and maintains knowledge of deposit, loan, and digital banking services and other banking products
- Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready/not ready time, and customer satisfaction
- Provides customer service via various communication channels (phone, chat, and email)
- Quickly and accurately assesses the urgency of customer requests and prioritizes accordingly
- Resolves customer issues and complaints involving both confidential and financial information
Requirements:
- Bachelor's degree in Business Administration or related field
- At least 2 years of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong organizational and time management skills
About WesBanco:
WesBanco is a community bank dedicated to providing exceptional service and support to our customers. We are committed to building long-term relationships with our customers and the communities we serve.
Compensation and Benefits:
The salary for this position is estimated to be around $42,000 per year, based on national averages and industry standards. Additionally, WesBanco offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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