Customer Service Representative

7 months ago

Frankfort, United States Big I Kentucky Full time

The Customer Service Representative at Chenault & Hoge is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
  • Have a minimum of one year commercial lines insurance account experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry


Compensation: $25.00 per hour

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you're looking for a career that offers flexibility, job stability and strong compensation you've come to the right place Working with an independent agency is a great career choice. Baby Boomers in insurance are retiring at rapid speeds and leaving a high demand for insurance professionals

Trusted Choice® Independent Insurance Agents protect customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

  • Customer Service Representative

    2 weeks ago

    Frankfort, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Frankfort, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer...

  • Customer Service Representative

    7 days ago

    Frankfort, Kentucky, United States The Kroger Company Full time

    The Kroger Company is seeking a skilled Customer Service Representative to join our retail team. In this role, you will be responsible for processing customer transactions through the check lane quickly, accurately, and efficiently. You will understand and utilize the Point of Sale system, handle various tenders, and adhere to company guidelines on cash...

  • Customer Service Representative

    3 weeks ago

    Frankfort, Kentucky, United States RaceTrac Full time

    About the Job:We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative at RaceTrac. In this role, you will be responsible for providing exceptional customer service, answering questions about our products and services, and resolving any issues that may arise.About the Role:Answer phone calls and respond to...

  • Customer Service Representative

    4 months ago

    Frankfort, United States Investors Heritage Full time

    Investors Heritage Investors Heritage, headquartered in Frankfort, Kentucky is the largest national life insurance company domiciled in Kentucky. We have been nationally recognized as one of the fastest growing life insurance companies in the United States and are looking for high-quality candidates to join our team to help support this growth. We are...

  • Customer Service Representative

    7 months ago

    Frankfort, United States Investors Heritage Full time

    Investors HeritageInvestors Heritage, headquartered in Frankfort, Kentucky is the largest national life insurance company domiciled in Kentucky. We have been nationally recognized as one of the fastest growing life insurance companies in the United States and are looking for high-quality candidates to join our team to help support this growth.We are seeking...

  • Customer Service Representative

    2 months ago

    Frankfort, United States Investors Heritage Full time

    Investors HeritageInvestors Heritage, headquartered in Frankfort, Kentucky is the largest national life insurance company domiciled in Kentucky. We have been nationally recognized as one of the fastest growing life insurance companies in the United States and are looking for high-quality candidates to join our team to help support this growth.We are seeking...

  • Customer Service Representative, Overnights

    3 months ago

    Frankfort, United States Circle K Full time

    Circle K - 7600 W Route 30 [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    1 week ago

    Frankfort, New York, United States TEKsystems Full time

    About the Role:\The Contact Center Customer Service Representative plays a pivotal role in establishing connections with clients, serving as the primary point of contact for Education Solutions customers. To excel in this position, one must adhere closely to established call strategies and efficiently complete telephone transactions in accordance with...

  • Customer Service Representative

    1 week ago

    West Frankfort, Illinois, United States Domino's Pizza LLC Full time

    Job Overview:At Domino's, we are looking for a Customer Service Representative to join our team. This role is ideal for someone who is enthusiastic about delivering excellent customer service and working in a fast-paced environment.About the Role:The successful candidate will be responsible for greeting customers, taking orders, and maintaining the front...

  • Customer Service Representative

    1 week ago

    West Frankfort, Illinois, United States Domino's Pizza LLC Full time

    **Domino's Pizza LLC** is seeking a skilled Customer Service Representative to join our team. This role offers a competitive salary of **$15,000 - $20,000 per year**, depending on experience and qualifications.This is an excellent opportunity to work in a fast-paced environment and develop your skills in customer service, communication, and teamwork. As a...

  • Customer Service Representative

    1 week ago

    Frankfort, Kentucky, United States Frankfort Plant Board Full time

    Job DescriptionThis is an exciting opportunity to join the Frankfort Plant Board team as a Customer Service Representative - Operations. As a key member of our service delivery team, you will be responsible for managing service outage reports, directing customer inquiries, and monitoring internal alarms. Your excellent communication skills will enable you to...

  • Customer Service Representative

    5 days ago

    Frankfort, New York, United States TEKsystems Full time

    **Job Title:** Contact Center Customer Service RepresentativeLocation: Winston-Salem, NCAs a customer service representative at TEKsystems, you will be responsible for providing high levels of customer service to Tier I customers. You will work in a fast-paced call center environment, handling customer inquiries efficiently and effectively.**Key...

  • Customer Service Representative

    3 weeks ago

    Frankfort, Kentucky, United States Fazoli's Full time

    We are seeking a Customer Service Representative to join our team at Fazoli's. As a valued member of our team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service.Job SummaryThe ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing...

  • Customer Service Representative

    7 days ago

    Frankfort Springs, Pennsylvania, United States Walgreens Full time

    At Walgreens, you'll model a distinctive customer experience, registering sales and providing courteous checkout service. You'll recommend items for sale to customers and suggest trade-up and companion items. This role is an excellent opportunity to develop your sales and customer service skills in a fast-paced retail environment.About the RoleThis Customer...

  • Sr. Customer Service Representative

    2 months ago

    Frankfort, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is working with a manufacturing company to offer a contract to hire employment opportunity for a Sr. Customer Service Representative in the Automotive industry, located in FRANKFORT, Kentucky. In this role, your main function will be managing and processing customer orders, building relationships with customers, and...

  • Customer Service Representative, Evening Hours

    7 days ago

    Frankfort, Illinois, United States Circle K Full time

    **Job Overview**Circle K is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional service to customers, resolving issues in a timely manner, and maintaining a safe and clean work environment.**Salary:** $35,000 - $45,000 per year, depending on...

  • Customer Service Representative

    1 month ago

    Frankfort Square, Illinois, United States Hospitality Syracuse Inc. Full time

    Start your career with Hospitality Syracuse Inc.!As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring a positive dining experience.Responsibilities:Communicate effectively with customers and team members.Meet customer needs and resolve any issues promptly.Work well with others,...

  • Customer Service Representative

    3 weeks ago

    West Frankfort, Illinois, United States Peoples National Bank Full time

    About Peoples National Bank:We are committed to providing exceptional banking services to our clients. Our team of dedicated professionals works together to ensure that every customer interaction is positive and memorable.**Job Summary:**We are seeking a Customer Service Representative to join our team at Peoples National Bank. As a key member of our staff,...

  • Contact Center Professional

    3 weeks ago

    Frankfort, Kentucky, United States WesBanco Full time

    The WesBanco contact center is seeking a highly skilled Contact Center Professional to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service via various communication channels, including phone, chat, and email.Job Summary:The Customer Service Representative will work closely with...