Call Center Professional
2 days ago
About the Job:
\The Call Center Customer Service Representative serves as the vital first point of contact between our organization and Education Solutions customers, playing a crucial role in delivering exceptional customer experiences.
\Main Responsibilities:
\- \
- Provide top-notch customer service, adhering to Tier I non-loan servicing standards\
- Consistently meet quality standards within the call center\
- Respond to customer inquiries, investigating and resolving issues efficiently through various communication channels\
- Guarantee timely follow-up to ensure customer satisfaction\
- Stay updated on company products/services, technology, and call center practices/policies\
- Participate in ongoing training sessions to refine skills, performance levels, and personal growth\
- Support team members by promoting center activities and sharing job knowledge\
- Maintain adherence to established policies/procedures regarding shift, break, and meal schedules\
- Adhere to call adherence policy and procedures\\[/ol]\
Requirements and Qualifications:
\- \
- Superior interpersonal and motivational skills\
- Results-driven and innovative\
- Able to work independently with minimal supervision\
- Proficient in Microsoft Office software and computer technology\
- Detailed and analytical thinking\
- Effective problem-solving and conflict-resolution skills\
- Clear and professional communication skills\\[/ul]\
About Our Benefits:
\This role offers a comprehensive compensation package, including a competitive salary range of $16.00 - $16.00 per hour, along with an extensive benefits program covering medical, dental & vision coverage, Critical Illness, Accident, and Hospital insurance, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).
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