Call Center Professional

2 days ago


Frankfort, New York, United States TEKsystems Full time

About the Job:

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The Call Center Customer Service Representative serves as the vital first point of contact between our organization and Education Solutions customers, playing a crucial role in delivering exceptional customer experiences.

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Main Responsibilities:

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  1. \
  2. Provide top-notch customer service, adhering to Tier I non-loan servicing standards\
  3. Consistently meet quality standards within the call center\
  4. Respond to customer inquiries, investigating and resolving issues efficiently through various communication channels\
  5. Guarantee timely follow-up to ensure customer satisfaction\
  6. Stay updated on company products/services, technology, and call center practices/policies\
  7. Participate in ongoing training sessions to refine skills, performance levels, and personal growth\
  8. Support team members by promoting center activities and sharing job knowledge\
  9. Maintain adherence to established policies/procedures regarding shift, break, and meal schedules\
  10. Adhere to call adherence policy and procedures\\[/ol]\

Requirements and Qualifications:

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  • \
  • Superior interpersonal and motivational skills\
  • Results-driven and innovative\
  • Able to work independently with minimal supervision\
  • Proficient in Microsoft Office software and computer technology\
  • Detailed and analytical thinking\
  • Effective problem-solving and conflict-resolution skills\
  • Clear and professional communication skills\\[/ul]\

About Our Benefits:

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This role offers a comprehensive compensation package, including a competitive salary range of $16.00 - $16.00 per hour, along with an extensive benefits program covering medical, dental & vision coverage, Critical Illness, Accident, and Hospital insurance, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

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