Customer Service Representative

5 days ago

Newark, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full time
Job Summary

Catholic Charities of the Archdiocese of Newark is a leading non-profit social service agency seeking a highly skilled Support Services Representative to join our Patient Accounts department in Union City, New Jersey.

Key Responsibilities
  • Customer Service: Provide exceptional phone support to consumers, staff, and visitors, ensuring a positive experience and resolving issues efficiently.
  • Schedule Management: Effectively manage and maintain the MD/APN schedule, ensuring seamless coordination and minimizing disruptions.
  • Clerical Duties: Perform various clerical tasks, including medical records requests, data entry, and document management.
  • Medical Record Management: Scan and upload documents into our Electronic Health Record (EHR) system, ensuring accurate and up-to-date records.
  • Additional Duties: Perform other tasks as assigned by the supervisor or site Team Leader, contributing to the overall success of the department.
Requirements
  • Language Skills: Bilingual proficiency in English and Spanish is preferred.
  • Education: A high school diploma or equivalent is preferred, but not required. Relevant experience is essential, with a minimum of two years in a related field.
Benefits

Catholic Charities of the Archdiocese of Newark offers a competitive compensation package, including a comprehensive benefits program, with an 80/20 cost split between employer and employee. We are an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

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