Customer Service Representative

7 days ago


Newark, New Jersey, United States Fresh Form Draft Full time
Job Title: Call Center Representative

We are seeking a highly motivated and customer-focused Call Center Representative to join our team at Fresh Form Draft. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:
  • Handle inbound and outbound customer calls professionally and efficiently.
  • Address customer inquiries regarding products, services, and billing issues.
  • Resolve customer complaints and issues with a positive attitude and effective solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure their satisfaction and address any additional concerns.
  • Collaborate with team members and supervisors to improve service delivery.
  • Meet or exceed performance metrics and service level agreements for response times.
Requirements:
  • High school diploma or equivalent; further education is a plus.
  • Proven experience in a customer service or call center role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes and work under pressure effectively.
  • Familiarity with computer systems and CRM software.
  • Strong interpersonal skills with a customer-focused mindset.
Benefits:
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holiday pay.
  • 401(k) plan with company match.
  • Professional development and training opportunities.
  • Gym membership and wellness programs.
  • Employee discounts on Fresh Form Draft products and services.


  • Newark, New Jersey, United States Superior Plus Full time

    Customer Service RepresentativeAt Superior Plus, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues promptly and professionally, and ensuring that our customers have a...


  • Newark, New Jersey, United States FastSigns Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at FASTSIGNS, you will be the initial point of contact for current and prospective customers. Your primary goal is to provide exceptional customer service, ensuring that every interaction is positive and memorable.Key SkillsExcellent...


  • Newark, New Jersey, United States TNT Staffing LLC Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Newark International Airport. This is a great opportunity for individuals who are looking to start their career in the Information Technology field.Key ResponsibilitiesProvide exceptional...


  • Newark, New Jersey, United States Scopeair Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide a wide range of financial services to...


  • Newark, New Jersey, United States Bunzl Outsourcing Services Limited Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through face-to-face interactions, phone calls, and email correspondence.Key ResponsibilitiesProvide timely...


  • Newark, New Jersey, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Job Description **About the Role** As a Customer Service Representative at Domino's, you will be the face of our brand, providing exceptional customer experiences and ensuring our customers leave satisfied. **Key Responsibilities** * Greet customers and provide a positive experience * Take customer orders using our technology and...


  • Newark, New Jersey, United States Jackmont Hospitality Full time

    Job SummaryWe are seeking a highly skilled and friendly Customer Service Representative to join our team at Jackmont Hospitality. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all who visit our establishment.Key...


  • Newark, New Jersey, United States MMC Group Full time

    Job Title: Bilingual Customer Service RepresentativeMMC Group is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced call center...


  • Newark, New Jersey, United States Conduent State & Local Solutions, Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Newark, New Jersey, United States LAZ parking Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.Key ResponsibilitiesProvide...


  • Newark, New Jersey, United States Bunzl Outsourcing Services Limited Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...


  • Newark, New Jersey, United States Lineage Logistics Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Lineage Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer service and support to clients...


  • Newark, New Jersey, United States InspiriTec, Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at InspiriTec, Inc. as a Level 2 CSR, Tier 1 Support Specialist.Key ResponsibilitiesRespond to customer inquiries and requests in a timely and professional manner.Identify customer needs and interpret regulations, policies, and procedures to...


  • Newark, New Jersey, United States Ronald Demyers - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing strong relationships with customers, identifying their needs, and providing them with tailored solutions.Key ResponsibilitiesCustomer Relationship Building:...


  • Newark, New Jersey, United States Lineage Logistics Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Lineage Logistics. As a Senior Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective customer...


  • Newark, New Jersey, United States MAXIMUS Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at MAXIMUS. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries...


  • Newark, New Jersey, United States Digital Space Group Limited Full time

    About Digital Space Group LimitedDigital Space Group Limited is a leading provider of converged managed services, delivering excellence in connectivity, unified communications, and collaboration solutions to its customers.Our CultureWe are a customer-centric organization, serving loyal and trusted customers across various industries, including hospitality,...


  • Newark, New Jersey, United States Schnitzer Steel Full time

    Job Summary:Schnitzer Steel is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a positive and respectful store environment.Key Responsibilities:Provide best-in-class...


  • Newark, New Jersey, United States Domino's Franchise Full time

    Job DescriptionAs a Customer Service Representative at Domino's Franchise, you will be responsible for providing excellent customer service to our valued customers. Your duties will include operating all equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, and completing associated paperwork.Key...


  • Newark, New Jersey, United States Jackmont Hospitality Full time

    Job SummaryWe are seeking a friendly and outgoing individual to join our team as a Customer Service Representative at our airport restaurant. As a key member of our service team, you will be responsible for providing exceptional guest experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesGreet and welcome guests...