Bilingual Customer Service Representative

1 week ago


Newark, New Jersey, United States MMC Group Full time
Job Title: Bilingual Customer Service Representative

MMC Group is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced call center environment.

Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide product and service information to customers.
  • Meet or exceed customer satisfaction targets.
  • Work collaboratively with other team members to achieve business objectives.
Requirements:
  • Bilingual in English and Spanish (or other languages as required).
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a call center environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity targets.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for career advancement.
  • Comprehensive training program.
  • Collaborative and dynamic work environment.


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