Customer Service Representative

3 days ago


Newark, New Jersey, United States Lineage Logistics Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Lineage Logistics. As a Senior Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective customer service to clients via phone, email, and in-person
  • Process customer orders and track product availability
  • Resolve customer inquiries and issues in a professional and courteous manner
  • Develop and maintain strong relationships with clients to ensure their loyalty and satisfaction
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues
  • Participate in projects and initiatives to improve customer care processes and procedures

Requirements

  • High School diploma or equivalent required; 2 years of customer service experience in a logistics or warehousing environment preferred
  • Excellent verbal and written communication skills; English proficiency required
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Proficient computer skills, including Microsoft Office Suite
  • Ability to lift a minimum of 20 lbs./9 kgs.; may be required to work a flexible schedule and shift, including weekends

About Lineage Logistics

At Lineage Logistics, we are committed to transforming the food supply chain to eliminate waste and help feed the world. We are a leading temperature-controlled logistics company, driven by our core values of innovation, customer focus, and teamwork. We offer a competitive compensation package, including health and dental benefits, 401K, and paid time off and sick days.



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