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Customer Service Representative

2 months ago

Newark, New Jersey, United States Lineage Logistics Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Lineage Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective customer service and support to clients via phone, email, and in-person
  • Process customer orders and track product availability in a timely manner
  • Resolve customer inquiries and issues in a professional and courteous manner
  • Develop and maintain strong relationships with clients to ensure their needs are met
  • Collaborate with warehouse team to coordinate product availability and scheduling
  • Participate in projects and initiatives to improve customer care processes
Requirements
  • High School diploma or equivalent required
  • 2+ years of customer service experience in a warehousing and/or logistics environment
  • Excellent verbal and written communication skills
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Proficient computer skills, including Microsoft Office Suite
What We Offer

At Lineage Logistics, we offer a competitive salary and benefits package, including health and dental insurance, 401(k) matching, and paid time off. We are committed to providing a safe and inclusive work environment and offer opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.