Customer Service Representative

2 days ago


Newark, New Jersey, United States Ronald Demyers - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing strong relationships with customers, identifying their needs, and providing them with tailored solutions.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing exceptional service and support.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and develop leads.
  • Marketing and Sales: Identify customer needs and market appropriate products and services to meet those needs.
  • Meet Sales Goals: Meet and exceed sales goals, driving business growth and revenue.
  • Bilingual Requirements: Bilingual Spanish is required for this role.
What We Offer
  • Competitive Compensation: Hourly pay plus commission/bonus opportunities.
  • Benefits Package: Paid time off, flexible hours, and growth potential within our agency.
Requirements
  • Marketing and Sales Skills: Interest in marketing products and services based on customer needs.
  • Communication Skills: Excellent written, verbal, and listening communication skills.
  • People-Oriented: People-oriented with a strong focus on customer satisfaction.
  • Detail-Oriented: Detail-oriented with a strong ability to problem-solve.
  • Computer Skills: Ability to learn computer functions and work in a team environment.


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