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Customer Service Representative

2 months ago

Newark, New Jersey, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at MAXIMUS. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a thorough understanding of our products and services
  • Communicate effectively with customers through various channels
  • Meet or exceed performance metrics and quality standards
Requirements
  • High school diploma or equivalent required; 1+ year of relevant experience preferred
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and technical skills
  • Ability to learn new software and systems
What We Offer
  • Competitive hourly base pay: $19.50 - $23.00
  • Benefits package including medical, dental, vision, 401(k), and tuition reimbursement
  • Paid time off and holidays
  • Employee recognition and wellness programs
  • Professional development opportunities

MAXIMUS is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.