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Customer Service Representative

2 months ago


Newark, New Jersey, United States TNT Staffing LLC Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Newark International Airport. This is a great opportunity for individuals who are looking to start their career in the Information Technology field.

Key Responsibilities
  • Provide exceptional front-line client support by analyzing and troubleshooting technical problems.
  • Responsible for client validation, initial service ticket creation, and prioritization.
  • Basic troubleshooting and resolving open incidents in the help desk as the first level of client service delivery.
  • Document and triage the request by solving or escalating the request to Tier 2 technical support staff.
Requirements
  • Initial point of contact for clients requiring technical troubleshooting experience.
  • Identify, research, analyze, diagnose, resolve, and close first-level technical problems in a quality and timely manner.
  • Escalate irresolvable issues requiring Tier 2 support assistance within prescribed service levels and procedures.
  • Monitor service desk tickets volume and ensure timely closure of all assigned tickets.
What We Offer

We offer a great opportunity for growth and development in the Information Technology field. Our team is dedicated to providing exceptional client service and support.

", "lang_code": "en-US"}