Client Service Representative I

2 weeks ago

Gilbert, Arizona, United States Town of Gilbert, AZ Full time
Salary: $39, $55,536.00 Annually

Location: Gilbert, AZ

Job Type: Full Time

Department: FINANCE & MANAGEMENT SERVICES

Division: FM UTILITIES

We Are Seeking

The Customer Support Specialist role is dedicated to delivering exceptional service to residents, staff, and the public regarding Development Services applications and permits, business and liquor licenses, public works requests, burglar alarms, and utility billing through both in-person interactions and a call center setting.

Key Responsibilities
  • Evaluate and input Development Services applications and permits into the system;
  • Process payments via cash, check, and/or credit card for various transactions. Ensure daily cash drawer balancing and prepare bank deposits;
  • Issue and renew business licenses for Gilbert. Manage new license applications, process payments, and maintain accurate records;
  • Handle Public Works service requests from residents, including inquiries related to Streets, Environmental Services, Meter Services, Water Conservation, and Water Quality;
  • Address questions and requests concerning utility billing, business licensing, and permitting;
About You

MINIMUM QUALIFICATIONS:
  • Associates degree (A.S., A.A.) or a two-year technical certificate in a relevant field;
  • 3 years of experience in a customer service setting and/or in a high-volume call center;
  • 2 years of experience with multiple software systems;
  • 1 year of cashiering experience, if applicable;
  • Any equivalent combination of experience and training that provides the necessary knowledge and skills to perform the job.
PREFERRED SKILLS INCLUDE:
  • Proficiency with relevant software applications;
  • Strong communication and interpersonal skills for effective interaction with colleagues, supervisors, and external clients;
  • Ability to perform mathematical operations, cashiering tasks, data entry, and filing;
  • Excellent organizational skills, time management, and prioritization abilities.
Join Our Team

At the Town of Gilbert, we are committed to fostering a thriving community. We value individuals who are driven, kind, bold, and humble. Join us and contribute to our mission of making a positive impact in the community.

In addition to a competitive salary, we offer a comprehensive benefits package that includes self-funded medical and dental plans, life insurance, disability coverage, pension, tuition reimbursement, parental leave, and more.

The Town of Gilbert is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are dedicated to creating a diverse and inclusive workplace.

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