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About Serenity Healthcare, LLC
Serenity Healthcare, LLC is a leading healthcare technology company that utilizes advanced medical devices to provide long-term success for patients. Our team is dedicated to delivering exceptional patient care and experiences.
Job Summary
We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and seamless experience for our clients.
Key Responsibilities
- Customer Service: Provide top-notch customer service to our clients, responding to their inquiries, addressing their concerns, and ensuring their needs are met.
- Information Management: Update and verify customer information, ensuring accuracy and completeness.
- Communication: Develop strong relationships with clients, remembering their names, interests, and stories to create a personalized experience.
- Problem-Solving: Address client concerns, respect boundaries, and provide sensitive support to each individual's unique challenges.
- Administrative Tasks: Rotate through various office tasks, ensuring a smooth and efficient work environment.
Requirements
- Education: High School Diploma or equivalent.
- Communication Skills: Excellent verbal and written communication skills, with basic math skills.
- Experience: 1+ year of full-time customer service experience, reception, or personal customer service industry.
- Interpersonal Skills: Proven ability to multitask in a fast-paced environment, with excellent interpersonal skills.
Perks
- Career Advancement Opportunities
- Competitive Wages
- Medical, Vision, and Dental Insurance
- Paid Time Off
- 10 Major Holidays Off
- 401k
- Employee Referral Program