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Customer Service Representative

2 months ago


Gilbert, Arizona, United States Serenity Healthcare, LLC Full time

About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leading healthcare technology company that utilizes advanced medical devices to provide long-term success for patients. Our team is dedicated to delivering exceptional patient care and experiences.

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and seamless experience for our clients.

Key Responsibilities

  • Customer Service: Provide top-notch customer service to our clients, responding to their inquiries, addressing their concerns, and ensuring their needs are met.
  • Information Management: Update and verify customer information, ensuring accuracy and completeness.
  • Communication: Develop strong relationships with clients, remembering their names, interests, and stories to create a personalized experience.
  • Problem-Solving: Address client concerns, respect boundaries, and provide sensitive support to each individual's unique challenges.
  • Administrative Tasks: Rotate through various office tasks, ensuring a smooth and efficient work environment.

Requirements

  • Education: High School Diploma or equivalent.
  • Communication Skills: Excellent verbal and written communication skills, with basic math skills.
  • Experience: 1+ year of full-time customer service experience, reception, or personal customer service industry.
  • Interpersonal Skills: Proven ability to multitask in a fast-paced environment, with excellent interpersonal skills.

Perks

  • Career Advancement Opportunities
  • Competitive Wages
  • Medical, Vision, and Dental Insurance
  • Paid Time Off
  • 10 Major Holidays Off
  • 401k
  • Employee Referral Program