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Client Services Coordinator

2 months ago

Gilbert, Arizona, United States HCAOA Full time
About the Role

We are seeking a highly skilled and organized Client Services Coordinator / Scheduler to join our team at HCAOA. As a key member of our staff, you will be responsible for providing exceptional support to our clients, caregivers, and internal teams.

Key Responsibilities
  • Staffing cases and assessing new clients to ensure seamless care delivery
  • Providing resources and building rapport with our in-field care professionals to foster a collaborative environment
  • Working closely with our leadership team to accommodate client staffing needs and ensure consistent accuracy of database and file information
  • Assisting with other related administrative duties and projects as assigned by our owners
  • Leading on-call rotations and providing weekend on-call bonus pay
Requirements
  • Prior scheduling/staffing experience, preferably in in-home care or home health
  • Case Manager or Social Worker preferred
  • Scheduling and tracking authorizations for VA home care programs is a huge plus
  • Strong problem-solving and critical thinking skills, with high attention to detail and a strong work ethic
  • Excellent communication and interpersonal skills, with the ability to work independently and in a fast-paced team environment
  • Proven leadership and management experience, with a focus on developing strong relationships with co-workers
  • Proficiency in basic computer software programs, with ClearCare/WellSky experience desired but not required
Benefits
  • Great team environment and company culture
  • Flexibility of work schedule
  • Smaller caseload
  • Competitive base salary
  • Staffing bonus program
  • Weekend on-call bonus
  • Auto Allowance
  • Results-driven time off
  • Accrued sick time
  • 401K