Youth Services Program Coordinator
2 weeks ago
Position: Program Manager of Youth Residential Services
Location: Not specified
Shift: 2nd Shift (4 PM - 12:30 AM)
Summary:
We are in search of a passionate and skilled Program Manager to oversee our residential services dedicated to youth. This role involves providing leadership to staff, delivering direct services to participants, and managing the overall operations of the facility and programs.
Key Responsibilities:
- Assigns tasks to program staff in accordance with established guidelines and supervises the execution of these tasks, while also participating in the completion of assignments.
- Develops and implements effective procedures to ensure quality service delivery and operational efficiency.
- Conducts performance evaluations for team members with support from senior management.
- Involved in the hiring, disciplinary actions, and other employment processes with guidance from higher management.
- Ensures adherence to organizational policies and procedures.
- Stays informed about best practices in the field through self-directed learning and approved professional development opportunities.
- Provides training and development opportunities for staff to enhance their skills and knowledge.
- Participates in strategic planning and the development of service delivery models.
- Available for on-call crisis situations 24/7 and may carry a communication device for emergencies.
- Contributes to the creation of organizational policies related to professional standards.
Supervisory Duties:
- Oversees a team of 8-10 direct reports.
Qualifications:
- At least two years of college education required.
- A minimum of two years of full-time experience working with youth in a residential environment is necessary.
- Two years of supervisory experience is required.
- A Bachelor's degree is preferred.
- Bilingual candidates are strongly encouraged to apply.
- Must be at least 25 years of age.
Skills and Abilities:
- Proficiency in a second language is an asset.
- Ability to read and interpret various documents, including operational manuals.
- Strong written and verbal communication skills.
- Experience in engaging effectively with diverse groups.
- Proficient in Microsoft Office and other relevant software.
- Ability to solve problems and navigate complex situations.
- Self-motivated and capable of working independently.
Work Environment:
- Moderate noise levels are typical.
- Programs operate continuously throughout the year, requiring flexibility in scheduling.
Physical Requirements:
- Regularly required to communicate effectively.
- Must be able to perform physical tasks, including lifting up to 25 pounds.
- Ability to provide physical restraint when necessary.
Equal Opportunity Employer:
Heartland Human Care Services is committed to diversity and inclusion in the workplace and does not discriminate based on any protected status.
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