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Youth Services Program Coordinator

2 months ago

Chicago, Illinois, United States Heartland Human Care Serv Full time
Job Overview

Position: Program Manager of Youth Residential Services

Location: Not specified

Shift: 2nd Shift (4 PM - 12:30 AM)

Summary:

We are looking for a passionate and skilled Program Manager to oversee our residential facility dedicated to youth services. This role involves providing leadership to staff, delivering direct support to participants, and managing the operations of the facility and its programs. Your responsibilities will be guided by annual Success Objectives, ensuring your professional development and the positive impact you have on the community.

Why Consider This Opportunity:

  • Impactful Work: Play a crucial role in the development and successful transitions of young individuals.
  • Leadership Role: Lead and mentor a committed team.
  • Career Advancement: Engage in ongoing training and contribute to strategic planning.
  • Team Environment: Collaborate with a diverse group of professionals.
  • Meaningful Challenges: Address significant challenges in a dynamic program setting.

Benefits Offered:

  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan with matching contributions.
  • Paid parental leave for both maternity and paternity.
  • Support for commuting and educational expenses.
  • Disability insurance coverage.

Key Responsibilities:

  • Assign and oversee tasks for program staff in line with established guidelines.
  • Develop and implement procedures to ensure effective service delivery and operational efficiency.
  • Conduct performance evaluations for team members with input from senior management.
  • Participate in hiring, disciplinary actions, and other employment processes.
  • Ensure adherence to organizational policies and procedures.
  • Stay informed about developments in the field through self-directed learning.
  • Provide training and support to staff in their roles.
  • Engage in crisis management and respond to urgent situations as needed.
  • Contribute to the formulation of long-term plans and service delivery models.
  • Assist in developing organizational policies related to professional standards.

Supervisory Duties:

  • Oversee a team of 8-10 direct reports.

Qualifications:

  • At least two years of college education required.
  • A minimum of two years of experience working with youth in a residential setting.
  • Two years of supervisory experience preferred.
  • Bachelor's degree is highly desirable.
  • Bilingual candidates are strongly encouraged to apply.
  • Applicants must be at least 25 years old.

Skills and Abilities:

  • Fluency in a second language is advantageous.
  • Ability to read and interpret various documents and manuals.
  • Strong written and verbal communication skills.
  • Experience in handling sensitive information with discretion.
  • Proficient in Microsoft Office and other relevant software.
  • Ability to work independently and collaboratively in a team setting.

Work Environment:

  • Moderate noise levels are typical in the workplace.
  • Flexibility in scheduling and location may be required.

Physical Requirements:

  • Regularly required to communicate verbally and audibly.
  • Ability to sit, stand, and walk for extended periods.
  • Occasional lifting of up to 25 pounds may be necessary.

Equal Opportunity Employer:

Heartland Human Care Services is committed to a diverse and inclusive workplace, making all hiring and employment decisions without regard to race, gender, age, disability, or any other protected status.