Senior Technical Program Manager

2 weeks ago

Herndon, Virginia, United States Amazon Full time

Join Our Data Center Engineering Team

The Data Center Engineering Availability team is seeking a Senior Technical Program Manager (TPM) to act as a pivotal technical resource and leader. This role involves overseeing extensive global projects and initiatives that significantly influence capacity delivery and availability for our clients.

Engagement and Collaboration

If you enjoy engaging with clients and a diverse range of stakeholders, analyzing performance metrics, and creating innovative processes to drive enhancements, we would love to connect with you. Your contributions will be vital in ensuring high availability for AWS customers.

About AWS Infrastructure Services

Amazon Web Services (AWS) Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure. Our team is dedicated to maintaining the cloud's functionality, supporting all AWS data centers, and managing the servers, storage, networking, power, and cooling systems that guarantee our customers' continuous access to the innovations they depend on.

Team Dynamics

You will collaborate with a diverse group of professionals, including software, hardware, and network engineers, supply chain experts, security specialists, operations managers, and other essential roles. Together, we strive to uphold the highest standards of safety and security while providing seemingly limitless capacity at the most efficient cost for our customers. Our inclusive culture encourages bold ideas and empowers you to see them through to completion.

Key Responsibilities

  • Lead and execute large-scale, complex global engineering and operational programs that directly affect capacity delivery and availability for our customers.
  • Collaborate with and influence the direction of multiple engineering and operations teams both within and outside of AWS to deliver intricate cross-functional projects.
  • Mentor, train, and support the career development of team members.
  • Focus on team learning and development, enhancing both technical and soft skills such as critical thinking, emotional intelligence, and adaptability.
  • Develop, refine, and disseminate operational best practices across the region and with global peers.

Why Choose AWS?

Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform in the world. We pioneered cloud computing and continue to innovate, which is why customers from successful startups to Global 500 companies trust our extensive suite of products and services to drive their businesses.

Diversity and Inclusion

Amazon values diverse experiences. We encourage candidates from all backgrounds to apply, even if they do not meet all preferred qualifications. If your career path is non-traditional or includes alternative experiences, we welcome your application.

Work-Life Harmony

We prioritize work-life balance. Achieving success at work should not come at the expense of personal sacrifices, which is why we promote flexibility within our work culture.

Inclusive Team Culture

At AWS, we foster a culture of learning and curiosity. Our employee-led affinity groups promote inclusion and empower us to celebrate our differences. Ongoing events and learning opportunities inspire us to embrace our uniqueness.

Career Growth and Mentorship

We are committed to continuous improvement and raising our performance standards. Here, you will find abundant knowledge-sharing, mentorship, and resources to help you grow into a well-rounded professional.

Basic Qualifications

  • 5+ years of experience working directly with engineering teams.
  • 5+ years of experience in technical product or program management.
  • Experience managing programs across cross-functional teams, developing processes, and coordinating release schedules.
  • 5+ years of experience in analytical, quantitative, communication, and presentation skills.

Preferred Qualifications

  • Experience managing projects across cross-functional teams, establishing sustainable processes, and coordinating release schedules.
  • Experience defining KPIs/SLAs to drive multi-million dollar businesses and reporting to senior leadership.
  • 5+ years of experience in project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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