Warehouse Operations Support Specialist

2 weeks ago


Washington, Washington, D.C., United States The Building People Full time
Position Overview

The Building People, LLC is seeking qualified candidates for the role of Work Order Support Technician. This position plays a crucial role in managing customer inquiries and ensuring efficient operations related to the restoration, repair, and maintenance of office furnishings and equipment.

The successful candidate will serve as the initial point of contact for service-related issues, utilizing established procedures to document and address customer needs effectively. A strong commitment to customer satisfaction and the ability to make informed decisions quickly are essential for this role.

Key Responsibilities
  • Facilitate the loading and unloading of materials and products.
  • Accurately identify, label, and log materials to maintain organized inventory systems.
  • Oversee help desk requests from initiation to resolution.
  • Perform restoration, repair, and cleaning of office equipment as necessary.
  • Document service requests and manage them through to completion.
  • Close out service tickets upon resolution.
  • Monitor and report weekly on the status of service calls.
  • Collaborate with repair teams to meet client requirements effectively.
Essential Skills and Experience
  • Proficient in managing and tracking inbound customer calls.
  • Outstanding customer service abilities, both over the phone and in person, with diverse stakeholders.
  • Experience in furniture restoration and repair is highly desirable.
  • Strong organizational skills with a keen attention to detail.
  • Ability to plan and forecast resource needs for service calls.
  • Provide administrative support to senior management as needed.
  • Advanced skills in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Capability to lift items weighing up to 50 lbs.
Qualifications
  • Active Secret Clearance Required
Education Requirements
  • High School Diploma or equivalent.


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