Business Operations Team Lead

1 month ago

Daytona Beach, Florida, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly motivated and experienced Business Operations Team Lead to join our team at Sam's Club. As a key member of our operations team, you will be responsible for leading a team of associates in providing exceptional member service and ensuring the smooth operation of our store.

Key Responsibilities
  • Lead a team of associates in providing member service and ensuring the store is running efficiently
  • Assist management with supervising associates, communicating goals and feedback, and training associates on processes and procedures
  • Provide guidance and support to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines
  • Ensure compliance with company policies and procedures, and support the Open Door Policy
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
  • Meet membership goals and promote the value of Sam's Club products and services
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and locating merchandise
  • Assist members with transactions utilizing registers or self-checkout area, and ensure club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and organizing and maintaining availability of carts/flatbeds
  • Assist members with transporting items, utilize cart retrieval equipment according to company policies and procedures, and maintain parking lot
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures, provide funds for proper register operation, create and interpret financial analysis reports, assist with accounting-related investigations, prepare daily deposits, prepare and oversee Cash Fund Transfers, investigate overages and shortages in cash register drawers and accounting office, and maintain confidentiality and accuracy of financial and personal information
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges
What We Offer

We offer a competitive hourly wage range of $20.00 to $28.00, with actual hourly rate equaling or exceeding the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Requirements
  • 6 months retail experience including operating front-end equipment (for example, cash register)
  • 6 months customer service experience
Preferred Qualifications
  • Leading a front-end team
  • Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

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