Loss Drafts Team Lead

4 weeks ago


Daytona Beach, Florida, United States Proctor Loan Protector Full time

Job Title: Loss Drafts Team Lead

Job Summary: We are seeking a highly skilled Loss Drafts Team Lead to join our team at Proctor Loan Protector. As a Loss Drafts Team Lead, you will be responsible for overseeing the loss draft tracking process, handling escalated calls for assigned clients, managing and coaching staff, and initiating process improvements.

Key Responsibilities:

  • Oversee the loss draft tracking process for assigned clients
  • Handle escalated calls for assigned clients in a timely and professional manner
  • Manage and coach staff to ensure they have the necessary skills and knowledge to perform their duties
  • Initiate process improvements and report them to upper-level management
  • Ensure Service Level Agreements are met and attendance, quality, and production meet or exceed PFI standards

Requirements:

  • High School Diploma/GED
  • Property claims experience
  • Computer knowledge required - Proficient in Windows-based environment
  • Microsoft Office Skills required (specifically Excel and Word)
  • Strong analytical skills
  • Customer Service Skills required
  • Strong communication skills both written and verbal
  • Insurance/Mortgage Servicing knowledge
  • Strong organizational skills
  • Attention to detail
  • Ability to prioritize workflow and work in a fast-paced environment

Preferred Qualifications:

  • Associate's or Bachelor's degree in a business or financial related discipline

Work Environment:

The ideal candidate will have a strong understanding of the loss draft tracking process and be able to communicate effectively with clients and staff. They will also have strong analytical and problem-solving skills, as well as the ability to work in a fast-paced environment.

What We Offer:

Proctor Loan Protector offers a fun and rewarding work environment, with opportunities for career growth and development. We are committed to fostering a workplace that values diversity and personal growth, and we offer a competitive salary and benefits package.



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