Member Team Lead
4 weeks ago
Job Summary
We are seeking a highly skilled Member Team Lead to join our team at Wal-Mart. As a Member Team Lead, you will be responsible for supervising a team of associates and ensuring exceptional member service.
Key Responsibilities
- Supervise a team of associates and provide guidance on member service approaches and techniques.
- Communicate goals and feedback to associates and ensure compliance with company policies and procedures.
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Provide information on membership types, programs, and benefits to current and prospective members.
- Process memberships, upgrades, and credit accounts, and encourage membership renewals.
- Assist members with purchasing decisions, locate merchandise, and provide guidance on self-service technology.
- Ensure club pick up orders are filled and handle claims and returns.
- Oversee assigned area of responsibility and maintain parking lot cleanliness.
- Complete accounting records, files, transactions, and other required documentation.
- Develop, communicate, and implement processes and practices to meet business needs.
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
- Lead and participate in teams by using and sharing resources, information, and tools.
Requirements
- 6 months retail experience including operating front-end equipment and 6 months customer service experience.
- Must be 18 years of age or older.
Benefits
- Competitive pay and performance-based bonus awards.
- Health benefits including medical, vision, and dental coverage.
- Financial benefits including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Education Benefits
Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Hourly Wage Range
The hourly wage range for this position is $20.00 to $28.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
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