Field Service Team Lead

16 hours ago


Pompano Beach, Florida, United States eXcell Full time
Job Summary

We are seeking a highly skilled Field Service Team Lead to oversee our break-fix operations team. The ideal candidate will have a strong background in IT support, with a focus on troubleshooting and resolving technical issues in high-demand environments.

Key Responsibilities
  • Oversee the day-to-day activities of the break-fix team, ensuring that incidents are resolved within SLA timeframes.
  • Coordinate with technicians to assign tasks and prioritize incidents based on severity and business impact.
  • Review technician resolution and closure notes to ensure accurate logging of details and provide metrics reporting.
  • Escalate incidents that cannot be resolved within agreed-upon Service Levels.
  • Provide technical guidance and mentorship to junior technicians, ensuring they are properly trained and equipped to handle break-fix issues.
  • Foster a collaborative team environment that encourages continuous improvement and skill development.
Requirements
  • Minimum 5+ years of experience in IT support, with at least 2-3 years in a lead or senior technical role.
  • CompTIA A+ certification required.
  • Network+, or Security+ certification preferred.
  • Strong knowledge of operating systems, hardware repair, and networking hardware.
  • Excellent verbal and written communication skills.
  • Ability to explain technical issues to non-technical stakeholders and collaborate with cross-functional teams.
What We Offer

We offer a comprehensive benefit package, including health insurance, 401k, and paid time off. We are an equal employment opportunity employer and welcome applications from diverse candidates.



  • Pompano Beach, Florida, United States Comprehensive Energy Service Inc Full time

    Service Team Manager - HVAC/RComprehensive Energy Services Inc. is seeking a highly skilled Service Team Manager to lead our HVAC/R service team. As a key member of our team, you will be responsible for driving profitability and productivity while ensuring exceptional customer satisfaction.Key Responsibilities:Lead the execution of service business, ensuring...


  • Pompano Beach, Florida, United States Comprehensive Energy Service Inc Full time

    Service Team Manager - HVAC/RComprehensive Energy Services, Inc. is seeking a highly skilled Service Team Manager to lead our HVAC/R service team. As a key member of our team, you will be responsible for driving profitability and productivity while ensuring exceptional customer satisfaction.Key Responsibilities:Lead and manage a team of HVAC/R technicians to...


  • Pompano Beach, Florida, United States Lindstrom Air Conditioning Full time

    Job Title:Residential HVAC Service Field SupervisorJob Summary:Lindstrom Air Conditioning is seeking a highly skilled and experienced Residential HVAC Service Field Supervisor to oversee our HVAC service team members. As a key member of our team, you will be responsible for performing quality control, troubleshooting, and repairing residential HVAC...


  • Pompano Beach, Florida, United States Lindstrom Air Conditioning Full time

    Job Title: Residential HVAC Service Field SupervisorAt Lindstrom Air Conditioning, we are seeking a highly skilled and experienced Residential HVAC Service Field Supervisor to join our team.Key Responsibilities:Oversee and manage a team of HVAC service technicians to ensure quality control and efficient service delivery.Perform troubleshooting and repair of...

  • Field Service Foreman

    3 weeks ago


    Pompano Beach, Florida, United States Clean Harbors Full time

    Job DescriptionClean Harbors, the leading provider of environmental, energy, and industrial services, is seeking a Field Service Foreperson to join our safety-conscious team. This position will be responsible for the direct supervision of Field Technicians, ensuring the performance of tasks associated with emergency response, hazardous waste cleanup, site...


  • Pompano Beach, Florida, United States Clean Harbors Full time

    Job Title: Field Service ForemanClean Harbors is seeking a highly skilled and experienced Field Service Foreman to join our team. As a Field Service Foreman, you will be responsible for the direct supervision of Field Technicians and ensuring the safe and efficient execution of projects and jobs.Key Responsibilities:Supervise and train Field Technicians to...


  • Pompano Beach, Florida, United States Clean Harbors Full time

    Job Title: Field Service SupervisorClean Harbors is seeking a highly skilled Field Service Supervisor to lead our service line crew in Pompano Beach, FL. As a key member of our team, you will be responsible for planning, organizing, and coordinating daily operations to ensure efficient and safe execution of tasks.Key Responsibilities:Ensure Health and Safety...


  • Pompano Beach, Florida, United States Clean Harbors Full time

    Job Title: Field Service SupervisorClean Harbors is seeking a highly skilled Field Service Supervisor to lead our service line crew in Pompano Beach, FL. As a key member of our team, you will be responsible for planning, organizing, and coordinating daily operations to ensure efficient and safe execution of tasks.Key Responsibilities:Ensure Health and Safety...


  • Pompano Beach, Florida, United States DAHER Full time

    Job TitleField Service RepresentativeJob Description SummaryTake on a challenging role with Daher, a leading aircraft manufacturer and industry equipment supplier. As a Field Service Representative, you will be responsible for providing technical assistance and guidance to customers, solving in-service issues, and analyzing technical problems. You will also...

  • Team Lead

    2 days ago


    Pompano Beach, Florida, United States Rack Room Shoes Full time

    Job Title: Team LeadThe Team Lead plays a crucial role in ensuring the smooth operation of the store, maintaining 100% compliance with company policies and procedures.Key Responsibilities:Supervise and manage day-to-day store operationsProvide leadership, guidance, and training to store staffAssume full responsibility for store operations in the absence of...


  • Pompano Beach, Florida, United States DAHER Full time

    Job TitleField Service RepresentativeJob Description SummaryTake off with Daher, a leading aircraft manufacturer and industry equipment supplier. We're seeking an experienced Field Service Representative to join our Pompano site.Job DescriptionDepartment: Customer SupportProvide technical assistance and guidance to customers, directly and via the distributor...


  • Pompano Beach, Florida, United States Solventum Full time

    Job Title: Field Service RepresentativeSolventum is seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for delivering exceptional customer service to our healthcare clients, ensuring the timely and efficient delivery of medical equipment and supplies.Key Responsibilities:Provide...


  • Deerfield Beach, Florida, United States Leaf Home Full time

    Unlock Your Potential with Leaf HomeAt Leaf Home, we're on a mission to make homeownership easy and accessible to everyone. As a Field Canvassing Team Lead, you'll play a critical role in building brand awareness and generating sales leads for our sales representatives.Key Responsibilities:Develop and execute canvassing-based marketing initiatives to drive...


  • Pompano Beach, Florida, United States Duct Doctor USA Full time

    We are a professional air duct cleaning company, dedicated to improving air quality for residential and commercial buildings. As a Field Technician, you will play a crucial role in helping us achieve this goal.Job Summary:We are seeking a skilled and motivated Field Technician to join our team at Duct Doctor USA. As a Field Technician, you will be...


  • Pompano Beach, Florida, United States Griffin Dewatering Corporation Full time

    Job Title: Field Service TechnicianGriffin Dewatering Corporation is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will play a critical role in maintaining and repairing our dewatering and treatment systems and equipment.Job Responsibilities:Perform routine maintenance and repairs on dewatering systems and...


  • Pompano Beach, Florida, United States Solventum Full time

    Job Title: Field Service RepresentativeSolventum is seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for delivering exceptional customer service to our healthcare clients, ensuring the timely and efficient delivery, pickup, and maintenance of cutting-edge medical device...


  • Pompano Beach, Florida, United States Path Engineering Full time

    Path Engineering Job DescriptionAs a Field Service Technician at Path Engineering, you will be responsible for troubleshooting and repairing complex electrical and mechanical systems using advanced diagnostic tools and techniques.Key Responsibilities:Install, calibrate, and maintain specialized equipment and machinery to ensure optimal performance and...


  • Pompano Beach, Florida, United States Solventum Full time

    Job Title: Field Service RepresentativeSolventum is seeking a highly skilled and motivated Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional customer service to our healthcare clients, ensuring the delivery, pickup, and maintenance of cutting-edge medical device equipment.Key...


  • Pompano Beach, Florida, United States Solventum Full time

    Job Description:Solventum is seeking a highly skilled and motivated Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional customer service to our healthcare clients, ensuring the delivery, pickup, and maintenance of cutting-edge medical device equipment.Key...


  • Pompano Beach, Florida, United States Solventum Full time

    Job Description:Solventum is seeking a highly skilled and motivated Field Service Representative to join our team. As a Field Service Representative, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our medical equipment.Key Responsibilities:Provide superior customer service to our healthcare clients,...