Hotel Operations Manager
4 weeks ago
The General Manager is responsible for overseeing all hotel operations and procedures in accordance with corporate policies and franchise standards. This includes ensuring that the Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability are met or exceeded.
Key Responsibilities
- Manage all hotel departments to ensure seamless operations and high-quality service to guests.
- Develop and implement strategies to drive revenue growth and improve profitability.
- Lead the sales team to develop and execute sales and marketing efforts.
- Recruit, motivate, and inspire the hotel team to deliver exceptional guest satisfaction.
- Ensure compliance with corporate policies, franchise standards, and local regulations.
Requirements
- Minimum of five years of progressive leadership experience in the hospitality industry.
- Ability to communicate effectively with guests, management, and co-workers.
- High school graduate or equivalent; college degree in hospitality management or business preferred.
- Bilingual English/Spanish a plus.
- Knowledge of budget preparation and cost controls.
- Working knowledge of all hotel departments.
About Us
Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
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