Member Team Lead
1 month ago
As a Member Team Lead at Walmart, you will be responsible for overseeing the member service area, ensuring that members receive exceptional service and support. This role involves leading a team of associates, providing guidance and training, and resolving member complaints and issues. You will also be responsible for communicating and supporting membership by providing information on membership types, programs, and benefits to current and prospective members.
Key Responsibilities
- Lead a team of associates in the member service area, providing guidance and training to ensure exceptional member service.
- Resolve member complaints and issues in a timely and professional manner.
- Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
- Collaborate with management to develop and implement processes and practices to meet business needs.
- Ensure compliance with company policies, procedures, and standards of ethics and integrity.
Requirements
- 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
- Must be 18 years of age or older.
About Walmart
Walmart is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.
We believe in diversity and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and supported.
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