Bell Team Lead
2 weeks ago
**About Us**
Hilton Daytona Beach Oceanfront Resort is a leading hotel chain that values excellence and guest satisfaction. We strive to provide exceptional service and create unforgettable experiences for our guests.
**Job Overview**
We are seeking a highly skilled and experienced Bell Team Lead to join our team. As a key member of our front office staff, you will be responsible for supervising bellpersons, doorpersons, and drivers, ensuring seamless guest service and satisfaction.
**Key Responsibilities**
- Supervise and train a team of bell and door staff, providing guidance and support to ensure they meet our high standards of service and sustainability.
- Prepare and manage work schedules to meet business demands, ensuring adequate staffing levels and maintaining budget goals.
- Monitor and maintain the security and accuracy of guest room keys and records.
- Accommodate guest requests efficiently and effectively, ensuring a positive experience.
- Coordinate group luggage requirements and maintain cleanliness and working condition of departmental equipment and supplies.
- Evaluate guest satisfaction scores and work towards improving departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to our EarthView program.
- Practice safe work habits and follow MSDS and OSHA standards.
**Requirements**
- High school diploma preferred.
- Previous experience working in a related function in a hotel required.
**Work Environment and Context**
- Work schedule varies and may include working on holidays, weekends, and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching.
**Estimated Salary Range**
$45,000 - $60,000 per year, depending on experience and qualifications.
**What We Believe**
We believe in people, hearts that serve, only excellence, and staying nimble. We are an equal-opportunity employer and do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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