Customer Service Team Lead for Tech Cannabis Delivery Service

7 days ago


Los Angeles, California, United States Qonten Full time

**Job Title: Customer Service Team Lead for Tech Cannabis Delivery Service**

**Job Summary:** We are seeking a highly skilled Customer Service Team Lead to join our team at Qonten. As a key member of our customer service team, you will be responsible for managing a team of customer service agents and ensuring that our customers receive exceptional service.

**Key Responsibilities:**

  • Manage a team of 10-15 customer service agents, providing guidance and support to ensure they are equipped to handle customer inquiries and issues.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments, such as sales and marketing, to ensure seamless customer experiences.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.
  • Stay up-to-date with industry trends and best practices in customer service.

**Requirements:**

  • 3+ years of experience in customer service management, preferably in a tech-enabled environment.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with Twilio Flex or similar technology is highly preferred.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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