Customer Service Team Lead for Tech Cannabis Delivery Service
7 days ago
**Job Title: Customer Service Team Lead for Tech Cannabis Delivery Service**
**Job Summary:** We are seeking a highly skilled Customer Service Team Lead to join our team at Qonten. As a key member of our customer service team, you will be responsible for managing a team of customer service agents and ensuring that our customers receive exceptional service.
**Key Responsibilities:**
- Manage a team of 10-15 customer service agents, providing guidance and support to ensure they are equipped to handle customer inquiries and issues.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments, such as sales and marketing, to ensure seamless customer experiences.
- Monitor and analyze customer feedback and metrics to identify areas for improvement.
- Stay up-to-date with industry trends and best practices in customer service.
**Requirements:**
- 3+ years of experience in customer service management, preferably in a tech-enabled environment.
- Proven track record of improving customer satisfaction and loyalty.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Experience with Twilio Flex or similar technology is highly preferred.
**What We Offer:**
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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