Tech Support Supervisor for Cannabis Delivery Company

7 days ago


Los Angeles, California, United States Qonten Full time

**Job Title: Customer Service Team Lead for Tech Cannabis Delivery Service**

**Job Summary:** We are seeking a highly skilled Customer Service Team Lead to manage a team of customer service agents in a fast-paced tech environment.

**Key Responsibilities:**

  • Manage a team of 10-15 customer service agents, providing guidance and support to ensure excellent customer service.
  • Develop and implement effective customer service strategies to meet business objectives.
  • Collaborate with the technology team to ensure seamless integration of technology tools and data.
  • Experience with Twilio Flex is highly preferred.

**Requirements:**

  • Proven experience in customer service management, preferably in a tech environment.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.

**About Qonten:** Qonten is a leading company in the cannabis delivery industry, committed to providing exceptional customer service and innovative technology solutions.



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