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Customer Service Representative
2 months ago
**Job Summary**
Pilot Freight Services is seeking a highly skilled and detail-oriented Customer Service Representative to join our team at our Hawthorne, CA location. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate resolution of their inquiries and issues.
**Key Responsibilities:**
- Provide professional and timely responses to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints and issues in a fair and efficient manner.
- Process and manage customer requests, including quotes, shipments, and other logistics-related tasks.
- Collaborate with internal teams, such as sales and dispatch, to ensure seamless communication and resolution of customer issues.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Stay up-to-date with company policies, procedures, and regulations to ensure compliance and quality service.
**Requirements:**
- 2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- High school diploma or equivalent required.
**What We Offer:**
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
**Equal Opportunity Employer:**
Pilot Freight Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
