Customer Service Representative
2 months ago
Position Overview: This role is designed to provide exceptional service to our guests while ensuring the smooth operation of our retail environment.
Key Responsibilities:
- Welcome guests as they enter the store, creating a friendly atmosphere.
- Conduct guided tours of the sales area to enhance customer experience.
- Communicate current promotions and essential information to guests.
- Assist in maintaining office documentation and support administrative functions.
- Manage incoming calls through the central telephone system, directing inquiries appropriately.
- Process sales transactions accurately while adhering to POS compliance.
- Respond to guest inquiries in person, via electronic means, and by phone, ensuring proper redirection when necessary.
- Oversee the functionality of store equipment and operate it as needed.
- Handle incoming mail by sorting and distributing it efficiently.
- Receive, sort, unpack, and restock deliveries of cannabis products.
- Manage inventory orders by sorting, unpacking, restocking, and merchandising.
- Process invoices and conduct monthly inventory assessments.
- Update the productivity board with the latest promotions and specials.
- With management approval, draft necessary responses for reviews.
- Maintain inventory of store supplies to ensure operational efficiency.
- Perform cleaning duties as required for both office and retail spaces.
- Operate in compliance with regulatory standards.
- Assist with floor layout changes as needed.
- Prepare and deliver cannabis products in accordance with regulations.
- Follow all company policies and procedures diligently.
Minimum Qualifications:
- Strong communication skills.
- Demonstrated ethical conduct.
- Ability to adapt to changing situations.
- Proactive approach to tasks.
- Effective time management skills.
- Basic skills in cash handling.
- Must be at least 21 years of age.
Employee Conduct: This position does not involve supervisory responsibilities.
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