Verizon Customer Service Representative

3 days ago


Richmond Heights, Virginia, United States A&H Business Solutions Full time
Job Overview

We are seeking a highly motivated and customer-focused Verizon Customer Service Representative to join our team at A&H Business Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities
  • Provide expert product and service information to customers, addressing their needs and concerns in a timely and professional manner.
  • Develop and build relationships with new customers, identifying opportunities to upsell and cross-sell Verizon products and services.
  • Answer and address customer inquiries and concerns, escalating issues to the appropriate department or team member as needed.
  • Overcome objections and provide solutions-focused support to customers, ensuring complete satisfaction throughout the entire experience.
  • Stay up-to-date on product knowledge, promotions, and customer service best practices through regular training and development sessions.
Requirements
  • 1-3 years of successful sales, customer service, cold-calling, or client relations experience.
  • Possess a solution-oriented mindset, excellent presentation, negotiation, and verbal communication skills.
  • Independent and self-motivated, with the ability to work effectively in a team setting.
  • Outstanding time management, prioritization, and organization skills.

What We Offer

A competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply

Please submit your resume and a cover letter outlining your experience and qualifications for this role.



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