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Customer Service Ambassador

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Richmond, Virginia, United States A&H Management Full time
Customer Service Representative

The Verizon Customer Service Representative is a key role in delivering exceptional customer experiences. As a member of our team, you will be responsible for engaging with customers to communicate product and service information, answering inquiries, and addressing concerns. Your goal will be to build rapport and establish relationships with customers, providing personalized solutions to meet their needs.

Responsibilities:
  • Provide accurate and timely information to customers regarding Verizon products and services
  • Consult with customers to understand their needs and preferences, offering tailored recommendations
  • Develop and maintain relationships with new customers, ensuring their satisfaction throughout the experience
  • Address customer questions and concerns in a professional and efficient manner, escalating issues as necessary
  • Overcome objections and ensure customer satisfaction through effective communication and problem-solving
  • Collaborate with internal teams to improve customer experience and provide feedback on product and service offerings
  • Participate in training sessions to enhance product knowledge and stay up-to-date on promotions and initiatives
Requirements:
  • 1-3 years of experience in sales, customer service, or client relations
  • Solution-oriented mindset with excellent communication and negotiation skills
  • Ability to work independently and as part of a team, with strong time management and prioritization skills
  • Proficiency in working with diverse customer types and internal stakeholders