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Customer Service Representative

2 months ago

Richmond Heights, Virginia, United States Automatic Leasing Service Full time
Job Overview

Automatic Leasing Service is seeking a Customer Service Representative to provide exceptional support to our washer and dryer customers in apartment communities. This is a full-time, on-site position located in the heart of Scott's Addition.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner via phone and email
  • Follow established policies and procedures to resolve customer issues
  • Perform various administrative tasks, including data entry and paperwork
  • Utilize Salesforce platform to manage service calls and customer interactions
  • Collaborate with team members to ensure seamless customer service
Requirements
  • High School Diploma or equivalent required
  • Fluent English language skills
  • Ability to pass background check and drug test
  • Excellent interpersonal and organizational skills
  • Ability to work within a standard 8am-5pm Monday-Friday schedule
Benefits
  • Competitive hourly rate
  • Monday-Friday schedule
  • Opportunities for quarterly bonuses and annual raises
  • 401(k) and profit sharing
  • Health, dental, and vision insurance
  • Paid time off and holidays