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Customer Service Representative

2 months ago

Richmond Heights, Virginia, United States Hendrick Automotive Group Full time
Customer Service Representative Opportunity

Rick Hendrick Chevrolet Buick GMC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This part-time role is responsible for providing exceptional customer service, answering phone calls, and greeting customers in a professional and courteous manner.

Key Responsibilities:

  • Answer incoming calls and direct them to the appropriate department or person
  • Greet customers as they enter the dealership showroom
  • Direct customers to the appropriate department or person
  • Maintain a high level of customer satisfaction and CSI
  • Participate in required training and adhere to company policies and procedures

Requirements:

  • Previous customer service or administrative experience in a high-volume environment
  • Strong organizational skills and interpersonal skills
  • Basic computer skills to utilize the timekeeping system
  • Ability to communicate effectively with customers and company personnel

Work Environment:

This role is performed primarily at a desk in an office setting, with frequent interaction with customers, managers, and employees. The ideal candidate will be able to work in a fast-paced environment and maintain a high level of professionalism at all times.

Core Values:

Rick Hendrick Chevrolet Buick GMC is committed to the following core values:

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

About Hendrick Automotive Group:

Hendrick Automotive Group is a leading automotive retailer with a commitment to excellence and customer satisfaction. We are an equal opportunity employer and welcome applications from diverse candidates.