Spa Operations Manager

5 days ago


Huntersville, North Carolina, United States Massage Envy Full time
About the Role

We are seeking a highly skilled and experienced Spa Manager to join our team at Massage Envy. As a key member of our management team, you will be responsible for overseeing the daily operations of our spa, ensuring that our members and guests receive exceptional service and a memorable experience.

Key Responsibilities
  • Operational Excellence: Oversee and manage daily spa operations, ensuring that all aspects of the business are running smoothly and efficiently.
  • Staff Management: Manage and train a team of sales associates, ensuring that they are equipped to provide excellent customer service and meet sales and profitability goals.
  • Business Development: Develop and implement strategies to drive membership sales and retail sales, ensuring that the spa is meeting its revenue targets.
  • Inventory Management: Manage inventory levels, ensuring that we have the right products and supplies to meet customer demand.
  • Marketing: Develop and implement marketing strategies to promote the spa and attract new customers.
Requirements
  • Proven experience in spa management or a related field.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.


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